Cancellation policy

This cancellation policy sits alongside the terms of service. It covers booking requests and confirmed sessions arranged through 308 Studio.

1. Requests that are not yet confirmed

A booking request is not a confirmed session. You may withdraw a request by contacting us through the contact form before the studio accepts. We will treat a withdrawn request as cancelled at no charge.

Studios may decline a request at any time before they accept it. We will tell the guest when we know.

2. Confirmed sessions

Once a studio has accepted a request, both sides should treat the session as booked. Until card checkout is live, there may be no platform payment to refund. You should still cancel promptly so the room can be offered to someone else.

When paid bookings are live, we intend to apply the following default windows unless a listing states a stricter house rule:

• Guest cancels more than 48 hours before the session start: full refund of the session fee, excluding any non-refundable third-party processing costs we cannot recover.
• Guest cancels between 48 hours and 24 hours before start: 50% of the session fee may be retained by the studio.
• Guest cancels less than 24 hours before start, or does not arrive: the session is treated as a no-show and is not refundable, unless the studio agrees otherwise.

Those windows are the planned marketplace default. They are not a promise of a live payment product. A studio may publish a clearer house rule on its listing; the listing wins if it is stricter and was visible before you requested the session.

3. Studio cancellations

If a studio cancels a confirmed session, the guest should not be charged. When payments are live, we will refund the guest in full. Repeated studio cancellations may lead to the listing being paused.

Studios should cancel as soon as they know the room is unavailable — kit failure, access problems, or a diary clash.

4. Platform cancellations

308 Studio may cancel a request or confirmed session where we reasonably believe:

• there is a safety, fraud or legal risk;
• the listing is inaccurate or the host is not entitled to offer the room;
• either party has broken the terms or trust and safety rules; or
• we cannot complete the booking because of a platform or payment failure.

Refunds in those cases depend on what went wrong and whether money has actually been taken. We will not keep a guest fee for a session that cannot happen because of our error.

5. How to cancel today

Email us from Contact with the studio name, the requested date and time, and whether you are the guest or the host. A cancellation is only complete when we or the studio have confirmed it in writing (including email).

6. Overtime and extras

Overtime, extra heads, and add-on kit are between guest and studio unless they were part of the original request. They are not automatically refundable if you leave early.